If you’re running a Mac powered by Apple’s own silicon, it may attempt a second installation to optimise the software for your M1/M2 processor. When it’s finished download, double click and follow the on-screen instructions. Now visit the Zoom Download Center and re-download the Zoom Desktop Client. Select from the list of applications, and then drag it down to the Bin icon on your Dock.
To uninstall Zoom, click on Finder in your Dock (the icon with the half-blue, half grey face) and then click on Applications in the left-hand menu. If Zoom is refusing to update because of error code 10004 or any other error, the simplest solution is to remove it and re-download the app again. Zoom will be installed on your laptop, and the Zoom Cloud Meetings app window will pop up. According to Zoom’s own support docs: “Devices running macOS 13 Ventura beta 5 or higher with Zoom desktop client versions 5.11.6 – 5.12.0 may encounter this error when updating the desktop client.” It appears to be a problem affecting Zoom on the latest version of macOS Ventura. When you press Retry, it simply loops back to the screen above and you can’t make or join calls.
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